Support

Firstly, please update iSingWorship to the latest available version. This version number is displayed at the bottom of the Settings view. If you still have problems, press the "Refresh All Data" button on the Settings view.

If you are using a wireless connection, please check that the connection is working correctly. Otherwise try the following: a) Click on the 'mixer' icon at the bottom right of the playing view, b) Scroll down and click on "Advanced Settings" and c) Turn "Use advanced buffering" to "Off".

Please note that new iSingWorship song releases are only usable in the latest version of iSingWorship.

Firstly, please make sure that you are running a compatible device and that you have the latest version of the app. We are regularly updating it with improvements and fixes, you can download the latest version here. If you’re still having problems, please contact us via the form below giving us as many details as possible.

You can manage your subscriptions here.

You can log out of all your devices here: Logout All Devices

You can reset your iSingWorship password on this page: Reset Password Page

Songs purchased from the iSingWorship store come in a custom format and are only compatible with the iSingWorship app. However, all the same songs are also available in standard MP4 lyric video format from our sister site www.worshiplyricvideos.com. These can be used in all the major media players and presenter software packages.

a) Press the Windows logo key + P on your keyboard and then select "Extend" or, b) Right-click on the desktop background and select "Display Settings". Scroll down to a section called "Multiple displays" and change the setting to "Extend these displays". iSingWorship should automatically recognise the change and display just the lyrics on the external screen.

Yes, please do! We're extremely keen to produce songs that people want to use in iSingWorship and we are constantly working to produce all the most requested songs as quickly as possible. In order to request a favourite song, please visit this page. We will post updates about new songs as they become available on this site as well as on our social media pages.

You can download and play your purchased songs on multiple different platforms (PC, iOS, macOS, Android). Using iSingWorship, you can log in to your account and play your purchased songs on 3 different devices simultaneously. Using iSIngWorship Plus, you can log into your account and play songs on 5 different devices simultaneously. If you want to play songs on more than 5 devices at the same time, you will need to set up additional accounts.

We are not able to allow for any copyrighted media to be duplicated over different accounts which is in line with our music publishing obligations. Therefore in this situation, the previously purchased songs are legally owned by the person who purchased them and the new user would need to purchase songs or subscribe to iSingWorship Plus under the new account.

Please contact us via the form below and we will do our best to help.

Firstly, please check your spam folder. If it's still not working, please contact us via the form below and we will do our best to help.

Unfortunately, we are not in a position to offer phone support, however if you send us a message using the form below, we will do our very best to help you.

iSingWorship does not transmit or store any credit card details. Our credit card processing is provided by Stripe, the US based online payments processor. Card information is transferred directly between your computers browser and Stripe's web servers. The only information iSingWorship receives and stores is your name, email address, encrypted password and songs/products you have purchased. All information is transmitted using secure internet connections and stored on secure web servers. This is to comply with UK data protection laws and Payment Card Industry Data Security Standards. If you want to know more about Stripe, please visit: https://stripe.com/about

This is possible, but entirely depends on the equipment you are using. If you are normally able to stream video and audio from your device, then this should also work when running iSingWorship.

You can mirror your iPhone, iPad or iPod touch to a TV or Mac by doing the following: Connect your iPhone, iPad or iPod touch to the same Wi-Fi network as your Apple TV, AirPlay 2-compatible smart TV or Mac. Open Control Centre: On iPhone X or later, or iPad with iPadOS 13 or later: swipe down from the top right-hand corner of the screen. On iPhone 8 or earlier, or iOS 11 or earlier: swipe up from the bottom edge of the screen. Tap the "Screen Mirroring" (two rectangles) icon. Select your Apple TV, AirPlay 2-compatible smart TV or Mac from the list. If an AirPlay passcode appears on your TV screen or Mac, enter the passcode on your iOS or iPadOS device. To stop mirroring your iOS or iPadOS device, open Control Centre, tap Screen Mirroring, then tap Stop Mirroring. Or press the Menu button on your Apple TV Remote.

We very much welcome user feedback and suggestions for iSingWorship. If you have an idea you would like to share with us, please contact us via the form below.

It's not possible to do this due to the music publishing legalities. However, you can purchase iSingWorship compatible chord charts from The Worship Zone on this page: www.theworshipzone.com/charts

Please check your spam folder. If you still don’t see a reply from us, please let us know an alternative email address where we could reach you.

To remove this message please download the latest version here: Download Page. If you are running on an iPhone/iPad there will be a new release shortly to fix this issue.